Shipping Policy

Introduction

This Shipping & Delivery Policy forms an integral part of our Terms and Conditions (“Terms”) and should be read alongside our main Terms: https://uwujoy.com/terms-conditions/.

Please take the time to carefully review our Shipping & Delivery Policy when purchasing our products, as it sets out the details of our shipping and delivery options, as well as important information about international deliveries, customs regulations, and delays in shipping.

By placing an order with us, you agree to be bound by our Shipping & Delivery Policy and our main Terms.

Shipping Options

We offer various shipping options to our customers, including Standard Shipping, Priority Shipping, and Expedited Shipping. Please note that in some cases, a third-party supplier may be responsible for shipping your order.

Free Shipping

We offer free Standard Shipping on all orders, regardless of the order value or shipping destination.

Priority & Expedited Shipping

If you choose Priority or Expedited Shipping, we will process your order first and send you a tracking number as soon as your package leaves our warehouse. Please note that additional charges may apply for Priority or Expedited Shipping, and the exact shipping cost will depend on the weight and destination of your order.

Delivery Times

We strive to deliver your order as quickly as possible. Standard Shipping typically takes 7-14 business days for delivery, depending on your location. Please note that delivery times may vary depending on the carrier and the destination country.

If you have selected Priority or Expedited Shipping, we will do our best to deliver your order within the specified timeframe, but we cannot guarantee delivery times as they may be affected by unforeseen circumstances or factors beyond our control.

International Shipping

We offer worldwide shipping, and free Standard Shipping is valid on international orders. Please note that for international deliveries, you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

For more information about customs regulations, please contact us at sales@uwujoy.com.

Order Tracking

As soon as your order is dispatched, we will send you a tracking number so that you can track your package online. Please note that tracking information may not be available immediately, and it may take up to 48 hours for the carrier to update their system.

Delayed Delivery

If delivery is delayed for any reason, we will inform you as soon as possible and provide you with a revised estimated delivery date. Please note that we cannot be held responsible for delays caused by carriers or factors beyond our control.

For EU and UK consumers, delays in delivery do not affect your statutory rights. For more information, please refer to our Terms.

Returns and Refunds

If you are not completely satisfied with your purchase, we offer a 30-day return policy. Please see our Return Policy for more information.

Contact Us

If you have any further questions or comments about our Shipping & Delivery Policy, please do not hesitate to contact us by email at sales@uwujoy.com or through our online contact form at https://uwujoy.com/contact.